Caritas

Caritas has two excellent volunteer opportunities at their Caritas North location: 9027 Northgate Blvd, Austin, TX 78758 caritas

They are looking for individuals that can volunteer for 4 1/2 hours one week-day a week for 4-6 months as either a Food Pantry Aid or a Front Desk Receptionist at the Caritas North Locations.

Position Title: Food Pantry Assistant Purpose: The position of Food Pantry Assistant serves as the pantry worker for Caritas of Austin, supporting the organizations mission of providing a service continuum for those experiencing poverty that begins with a safety net and links them to resources to achieve self-sufficiency. The Food Pantry Assistant will help clients to access food from our on-site pantry which operates Monday-Friday from 8:00 a.m.-5:00 p.m.

Time Commitment: One day per week (Monday-Friday) for a 4 hour shift for a minimum of 3 months. Qualifications: Pleasant manner, patience, problem-solving ability,  Dress Code: Business Casual

Position title: Receptionist

Job Function: Duties include answering the phone and directing visitors to the appropriate department for services. Under the supervision of the Community Access and Facility Manager, the volunteer will perform the following administrative tasks:

CRITICAL JOB ELEMENTS

I. Referral

A. Provides referral information to callers and visitors’ as needed e.g. 211 Hotline.

II. Reception

A. Receives incoming calls in a courteous and professional manner at all times in accordance with policy.

B. Greets all visitors/clients in a courteous and professional manner. Refers visitors/clients to appropriate staff member or provides information as needed.

C. Keeps reception area neat and orderly.

D. Ensures that all persons entering building are properly signed in.

E. Opens the building for business by 8:00AM Monday-Friday.

III. Client Services

A. Maintains client files in the Community Access (reception) area.

B. Assists in maintaining and updating client/visitor resource materials.

C. Complies with Caritas client services policies and procedures.

D. Assists in compiling statistics for program reports.

Time Commitment: Four to six months or a year commitment.

The volunteer will serve a minimum of 1 shift (4 and a half hours) per week.

• Morning Shift: 8am-12:30pm • Afternoon Shift: 12pm-4:45pm* *(Tuesday afternoon: 12pm-6:45pm)

Hours of Operation: Monday, Wednesday and Thursday: 8am-4:45pm Tuesday: 8am – 6:45pm Friday: 8am – 11:45am

Knowledge/Skills/Ability • High school diploma or GED and/or two years of customer service experience • Bilingual English/Spanish preferred • Reliable, Dependable and follow through on commitments • Ability to communicate with Diverse populations • Computer literate • Non Judgmental

Location: The receptionist volunteer will work at the organization’s second location at 9027 Northgate Dr. Austin, TX 78758.

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